Friday, January 26, 2001

No clips today, just personal testimony. Citibank has won its war against consumers--at least, this consumer. First they tried to change my bank card to a Mastercard debit card without my permission. I was able to stop this. Then, they changed the password on my account for no reason. I was able to sort this out. They also saw fit to unilaterally cancel my visa card and change it to a mastercard. I was unable to stop this. After much screaming on the phone, they gave me a visa but it would be a new one, with a new number. So long every online merchant I have an account with, so long Paypal, so long automatic bill payment at Sprint. But I had to fight to get them to activate this new card.

I hope mastercard paid them enough. This customers is gone.


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