AOL and weblogs
Full disclosure: I've never used AOL, and Mark Hurst used to be my boss (he's still my friend). Here, he interviews Rick Robinson, VP of Community Products at AOL. People like to make fun of AOL, but certainly in the early days, the AOL web was the best web (it was *so* easy for people to use). AOL was focused on providing services to people online over the Web long before any uttered "web services", and then it lost its mind and became a "media company". We'll see what happens going forward.